Close

FAQs

ON ENTRY TO THE EVENT: 

The health and safety of everyone who visits the Devitt MCN Festival of Motorcycling remains our top priority.  In line with national guidelines please be prepared to show proof of your COVID-19 status on entry to the event. Children aged 15 years and under are exempt.

The accepted method of showing Covid-19 status is as follows:

  • Proof of full approved vaccination via your NHS COVID Pass on the NHS App (not the NHS COVID-19 Test & Trace app) or via the Gov website (click here).  Certificates from outside England, including Scotland NHS, Wales, Northern Ireland, EU countries and worldwide will be accepted

OR

  • Proof of a negative lateral flow test taken within 24 hours prior to attending, please log this via the NHS app or via the Gov website (click here)

OR

  • Proof of immunity (shown by a positive PCR test result) lasting for 180 days from the date of the positive test result and following competition of the self-isolation period

OR

  • State your exemption

 

FOR VISITORS THAT CAN'T ACCESS THE NHS APP OR DON'T HAVE A SMARTPHONE:

If you would prefer not to use the app or don’t have a smartphone you can:

Obtain an NHS COVID-19 Pass letter (proving vaccination status only) by calling 119

Visit the NHS website which explains the various ways to get a COVID Pass letter >>https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

Please note:children under 15 are exempt from showing Covid-19 status. 

 

Before you leave home

Please make sure you adhere to Covid-19 safety measures in place and do NOT attend the event if you are displaying symptoms or live with an individual who has symptoms of Covid-19

Face covering

We recommend that you wear a face covering inside the venue and areas where crowds may gather, unless you are exempt.

Social distancing

We encourage you to observe social distancing where possible

Hand sanitiser

There will be a number of hand sanitiser stations located throughout the venue and we encourage you to use them. We encourage our exhibitors to also have them available on their stands. Please note there will be increased regularity in our cleaning regime in our toilets and public areas

We look forward to welcoming you through the Devitt MCN Festival gates this 4-5 September.

Please note, tickets purchased for the 2020 event will still be valid. In the event of the 2021 event being postponed or cancelled due to COVID-19 you will be entitled to a ticket refund.

We continue to work closely with the relevant Government bodies and the venue to ensure we are covid compliant and the health and safety of all our visitors, exhibitors and staff will always be our priority. 

REFUND POLICY

We offer Refund Protection when purchasing your tickets. This is an additional service and totally optional. It is a promise that we will make a refund to you in certain limited circumstances for the payment of an additional fee in addition to your booking fee. This means that visitors can apply for a refund if they are unable to attend due to accidents or unexpected illnesses including Covid-19 or specified unforeseen circumstances. Click here for more information on the policy (what is and what isn’t accepted):  https://www.ticketplangroup.com/refund-application

 

Covid-19 specific refunds:

If you are displaying symptoms of COVID-19, the current advice is to be tested as soon as possible and the following will apply based on your results:

A positive test result: If you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.

A negative test result: If you test negative for COVID-19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.

Test & Trace and required self-isolation:  The Ticket Holder(s) have been ordered to self-isolate by a government department or a health service provider (evidence must be provided).

In all incidences we are unable to administer refunds if you do not have Refund Protection and cannot provide suitable documentary evidence.

The Devitt MCN Festival is held at the East of England Arena

The East of England Arena,
Peterborough
PE2 6XE
For SAT NAV: Please use PE2 6HE

Saturday 4th Sep- 9am - 6pm
Sunday 5th Sep - 9am - 5pm

Campers gain early access into the show from 8.30am on both days and can arrive from 4pm on Friday evening or from 8.30am on Saturday morning.

 

Address: East of England Arena, Peterborough PE2 6XE

Should you have any queries in relation to your tickets please use our ticket agent customer portal https://mcnfestival.seetickets.com/customerservice

You will need your order reference number and then one of the following:

  • Postcode used when booking
  • Telephone number used when booking
  • Last 4 digits of the payment card

If the you do not have your order reference number you can use the ‘Forgotten your details?’ option and enter the email address used when booking. You will then be sent an email with your order reference number(s).

To book tickets click HERE

Please note, a one-off transaction fee applies.

Tickets will currently be available to purchase on the gate at an increased price, to make the most of discounted tickets we advise to book in advance. 

 

REFUND POLICY

We offer Refund Protection when purchasing your tickets. This is an additional service and totally optional. It is a promise that we will make a refund to you in certain limited circumstances for the payment of an additional fee in addition to your booking fee. This means that visitors can apply for a refund if they are unable to attend due to accidents or unexpected illnesses including Covid-19 or specified unforeseen circumstances. Click here for more information on the policy (what is and what isn’t accepted):  https://www.ticketplangroup.com/refund-application

 

Covid-19 specific refunds:

If you are displaying symptoms of COVID-19, the current advice is to be tested as soon as possible and the following will apply based on your results:

A positive test result – if you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.

A negative test result – if you test negative for COVID-19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.

Test & Trace and required self-isolation – The Ticket Holder(s) have been ordered to self-isolate by a government department or a health service provider (evidence must be provided).

In all incidences we are unable to administer refunds if you cannot provide suitable documentary evidence.

All parking is free of charge at the Festival.

REFUND POLICY

We offer Refund Protection when purchasing your tickets. This is an additional service and totally optional. It is a promise that we will make a refund to you in certain limited circumstances for the payment of an additional fee in addition to your booking fee. This means that visitors can apply for a refund if they are unable to attend due to accidents or unexpected illnesses including Covid-19 or specified unforeseen circumstances. Click here for more information on the policy (what is and what isn’t accepted):  https://www.ticketplangroup.com/refund-application

Covid-19 specific refunds:

If you are displaying symptoms of COVID-19, the current advice is to be tested as soon as possible and the following will apply based on your results:

A positive test result: If you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.

A negative test result: If you test negative for COVID-19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.

Test & Trace and required self-isolation:  The Ticket Holder(s) have been ordered to self-isolate by a government department or a health service provider (evidence must be provided).

In all incidences we are unable to administer refunds if you cannot provide suitable documentary evidence.

We do not charge for test rides and we do not guarantee a test ride when purchasing your ticket. We will not operate a pre-booking system for test rides for the event. Visitors are required to book test rides directly with the manufacturer on the day - arrive early as test rides are allocated on a first come, first served basis. Riders are required to bring their own leathers, gear, helmet and license.

Yes, there will be a helmet park on site which is sponsored by our chosen charity. The first item will cost £2 and any additional items will be charged £1 per item. Proceeds go to our nominated charities. The helmet park will be open from 9am through to 5.30pm on Saturday and 4.30pm on Sunday.

Please note that photographs and footage will be taken throughout the Devitt MCN Festival. These will be used by the event organisers for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact the event organiser if you have any concerns or if you wish to be exempted from this activity

Access for pitching tents/caravans/motorhomes is from 4pm - 9pm on Friday 4th Sep 2021
Campers arriving on Saturday can access the site from 8.30am
Campers/caravanners are required to leave the campsite by 7.30pm on Sunday 5th Sep.

Yes, caravans/campervans/motorhomes are permitted at this event. This year the same cost applies whether you are camping or bringing a motorhome. You will be directed the designated camping area on arrival.

On the campsite there will be clean drinking water, showers, toilets and a campsite restaurant offering a range of food for both breakfast and dinner for the duration. 
Please be aware that there are no electrical hook ups available.

Disabled visitors wishing to camp at the festival can claim a free carers camping pass for each paying disabled adult visitor. Disabled visitors should purchase the ticket of choice (day or camping) and are advised to claim their free carers pass on the day. Proof of entitlement will be requested on the day. We will accept one of the following: Letter/notice of entitlement for personal independence payment ¦ Letter from you doctor stating.

Disabled ticket policy:

If you are a disabled visitor and require a carer to attend with you, it is possible that you can claim a complimentary Carer’s Ticket, whether visiting for the day or camping for the weekend.. At the event, we will request proof of entitlement in order to claim the “Carers Ticket”.

The following are the only acceptable forms of documentation accepted: 

  • Letter from consultant detailing condition why you are eligible or in need of a carer. 
  • Letter/notice of entitlement for Personal Independence Payment
  • Copy/proof of DLA entitlement
  • Letter from your doctor clearly stating why you are eligible and require a carer
  • Blue parking badge, Freedom Pass or Access Card.

Use of the Carers Ticket does not guarantee zero waiting/queuing time, especially at peak times.

Please be aware that event fields within the East of England Arena/Showground are predominantly on undulating grass surfaces, and the wearing of appropriate clothing and footwear is strongly advised. Wheelchair users should be accompanied by a strong companion.

The venue does not make provisions to be able to offer onsite to hire of wheelchairs or scooters. Should you require one to be mobile at the event, we would recommend you hire one in advance of coming to the venue

Only elevated BBQ’s can be used whilst at the show, strictly no disposable BBQ’s on the grass.

Yes children 15 and under go free. Persons aged 16 or over will be charged as a standard adult.

Due to the nature of the activity at this event (loud noise, fast bikes, bike racing) dogs must be kept on a short lead at all times. It is the responsibility of the owner to clear up after their dog. Due to the nature of the event we strongly recommend people do no not bring dogs.

We provide friendly security staff that will be patrol throughout the site 24hrs a day. All personal belongings are the responsibility of each individual and the organisers do not take responsibility for any damages or loss throughout the event period.

There will be a wide range of alcohol products available throughout the show site during the event, we do not encourage campers to consume and carry alcohol around the Festival site.

We want you to enjoy your experience at the Festival and ask that all visitors respect fellow campers and ensure that all music and noise is kept to a minimum

Please be aware that all campers will be provided with black bags on arrive, please use these bags for all rubbish and waste during your stay. Please note that we, as organisers do not allow any campers to leave their belongings at the show for disposal.

This site is a NON fireworks and bonfire policy – please respect your fellow campers, this is not a motorcycle rally but a friendly campsite. This also includes fire-pits.